C3SA SUPPORT PORTAL
Submit a support request, check the status of your existing requests and reply to the C3SA support team, all in one place. For an active cyber incident, use CyberFIRE instead.
SUBMIT A SUPPORT REQUEST.
For clients and partners with a C3SA engagement. Describe what you need, and your request goes directly into the C3SA support queue.
Request received.
Keep the reference number for your records. You can follow the request and reply to the C3SA team under Track your requests.
TRACK AND REPLY TO YOUR REQUESTS.
Sign in with the email address you use with C3SA support. We will email you a one-time code; there is no password to remember.
Your requests
ONE PLACE FOR SUPPORT REQUESTS.
The C3SA support portal is for organizations with an existing C3SA engagement: questions about a delivered service, issues with a deployed solution, or requests under a support agreement. Requests go straight to the C3SA support team, and the full history of each request, including replies, is available here after you sign in.
For a new project or a general question, contact C3SA. For an active cyber incident, use CyberFIRE incident response.
Why do I need a code to see my requests?
Support requests can contain sensitive operational details. A one-time code sent to your email confirms that you control the address linked to your requests. Each code expires after 10 minutes and works once.
I did not receive a code. What should I do?
Codes are only sent to email addresses already registered with C3SA support, which includes anyone who has submitted a request before. Check your spam or junk folder, wait a few minutes before trying again, or submit a new request above.
What should I leave out of a request?
Passwords, keys, tokens, and any classified or controlled information. If C3SA needs sensitive material, the team will arrange a secure way to share it.